Janitorial Services Delivery
TC Services janitorial services follow a very comprehensive delivery process which allows us to effectively produce and deliver services on a daily basis. Our janitorial process outlines are based on the best practices developed from the international Sanitary Supply Association (ISSA) for the CIMS-GB certification, which stands for Cleaning Industry Management Standards for Green buildings. Our CIMS-GB certification is audited on a regular basis by a third party to ensure that all the best practices are being followed.
Our framework for service delivery follows the processes necessary to effectively produce and deliver quality services on a daily basis. The customer-centric processes include purchasing, staffing and handling unexpected events.
Specific areas we focus on throughout our service delivery include, but are not limited to, the following:
Staffing: Great people are the core of our Great Services
We truly believe that our most valuable asset to provide a great janitorial service is our “Great People” and we treat them with the upmost respect. We are a family run business and that family atmosphere filters down to our workforce. We offer competitive pay rates and benefits to all eligible employees. Our benefits program offers Simple IRA and paid vacations.
Training and Development
TC Services believes in offering all employees the opportunity for development. We know that by investing in the training and development of our employee, we will improve their performance, job satisfaction, and ultimately their retention.
TC Services offers a number of key performance indicators to ensure that your quality standards are the highest possible. These indicators include: daily site inspections performed by supervisors, weekly site inspections performed by quality control manager or inspector, project calendars to ensure all non-daily tasks are performed in a timely manner, online work order and client request tracking to ensure all requests meet expectations and are completed in a timely manner, and a quarterly business review designed to review the performance over the previous quarter and develop proactive plans for the next quarter.