TC Services janitorial services delivery follow a very comprehensive process. This allows us to effectively produce and deliver services on a daily basis. Our janitorial process outlines are also based on the best practices developed from the international Sanitary Supply Association (ISSA) for the CIMS-GB certification, which stands for Cleaning Industry Management Standards for Green buildings. Significantly, a third party audits our CIMS-GB certification on a regular basis. This is to ensure that we follow all the best practices.
Our framework for janitorial services delivery follows the processes necessary. This is to effectively produce and deliver quality services on a daily basis. The customer-centric processes include purchasing, staffing and handling unexpected events.
Specific areas we focus on throughout our services delivery include, but are not limited to, the following:
Staffing: Great people are the core of our Great Janitorial Services Delivery
TC Services truly believe that our most valuable asset to provide a great janitorial services delivery is our “Great People”. We also treat them with the upmost respect. TC Services is a family run business and that family atmosphere filters down to our workforce. Plus, we offer competitive pay rates and benefits to all eligible employees. Our benefits program also offers Simple IRA and paid vacations.
Training and Development
TC Services believes in offering all employees the opportunity for development. By doing this, they will become more motivated to provide janitorial services delivery. Above all, we know that by investing in the training and development of our employee, we will improve their performance, job satisfaction, and ultimately their retention.
Supervisors perform daily site inspections while quality control manager or inspector perform weekly site inspections. We project calendars to ensure all non-daily tasks performance in a timely manner. We also do online work order and client request tracking to ensure all requests meet expectations and are on time. And also do a quarterly business review to review the performance over the previous quarter and develop proactive plans for the next quarter. Mentioned above are TC Services’ key performance indicators of janitorial services delivery.