After the rise of the COVID-19 pandemic, it’s now more important than ever for commercial buildings to stay clean. Hiring commercial cleaning services will make your building look amazing while also protecting the health of the people who use it.
If you’re hiring commercial cleaning services, however, you need to make sure to do it right. Many companies and building owners make big mistakes when hiring commercial cleaners that can lead to bigger problems later on.
Fortunately, we’re here to help. In this guide, we’ll list 7 common mistakes that you should avoid when hiring a professional cleaning company.
1. Basing Your Decision on Price Alone
When hiring commercial cleaning services, you need to avoid paying too little and hiring the cheapest service possible. Don’t base your hiring decision on cost alone but make sure to consider all of the important factors when choosing a commercial cleaner.
A lower cost service usually won’t provide quality results, and hiring them might not be a good decision. They may not provide the level of cleanliness that you’re looking for.
Be sure to consider all of the other factors listed below while also comparing cleaning costs. This way, you’ll make a decision that you’ll be happy with.
2. Not Checking for Specializations
It’s also important to consider the specializations and industry experience that a cleaning company has as well.
A healthcare organization will have different cleanliness needs than a school or an office will. Make sure that the cleaning company you hire understands the specific requirements of your industry or type of commercial building. Finding out whether the company has experience with other buildings in your industry will help you rest assured that they’ll have the right equipment and skills needed to complete the job.
Not all commercial cleaning services have extensive expertise and experience with all industries. Check a company’s website or speak with a representative directly to find out more about their qualifications.
3. Failing to Consider Communication and Customer Care
It’s also important to consider a commercial cleaning company’s ability to communicate.
A cleaning company should communicate well and should offer multiple ways to get in touch. They should be responsive to phone calls or emails and should have a friendly and pleasing demeanor.
When inquiring about services, be sure to consider the attitude of everyone that you talk to. Determine how easy it is to get into contact with the staff. If communication seems difficult or if the company doesn’t seem to care about your needs, you might want to continue your search for a commercial cleaner elsewhere instead.
4. Failing to Read the Agreement Closely
An essential thing to do when hiring a commercial cleaning service is to carefully read the service agreement contract. You should be sure that you understand every part of it. Make sure that you know exactly what expectations and liabilities are outlined. Understand what will happen if the relationship doesn’t go as planned.
Particularly be mindful of anything that relates to liability of damage or accidents that occur during the work. If there’s anything you don’t understand, make sure to have an attorney read over the terms with you.
Additionally, avoid signing a long-term contract if you haven’t ever used the commercial cleaner. It’s best to make a short-term agreement at first. This way, you’ll have some flexibility in case you aren’t satisfied with the services that are provided.
5. Not Asking for References
When choosing a commercial cleaning company, you should also find out about their reputation as well.
You’ll want to make sure that you ask for references and get in touch with them before hiring a cleaning company. Find out whether the references have received great service and if they were happy with the quality of the cleaning.
In addition to speaking with references, you might also want to search the web for online reviews and ratings. Find out whether the company has a good reputation by reading online reviews and ratings on sites such as Facebook, Google, and Yelp. If the company seems to have a lot of negative reviews on these sites, you might want to rethink hiring them.
6. Failing to Check for Liability Insurance
One of the biggest mistakes that companies make when hiring a professional cleaner is failing to check if they have liability insurance.
If the cleaning company your hire is uninsured, then your company may be held liable or be subject to lawsuits if there’s an accident during cleaning. In addition to this, you might also need to pay for any damage that occurs on your property as well.
If something goes wrong during cleaning, then it could potentially be costly for your company. Instead of exposing your company to these risks, it’s best to hire a professional company that carries liability insurance.
7. Not Asking About Hiring Practices
Another mistake that companies make when hiring a commercial cleaner is that they don’t ask about their staffing practices.
Some cleaning companies hire a lot of temporary workers or have a lot of turnover and don’t train their staff well. This could lead to poor cleaning and inconsistency in service, so it’s best to look for a company that hires reliable team members and invests in them.
Look for a professional company that tends to have full-time employees. They should also put effort into training and certification programs. This will help you ensure that you get the best results from the service.
Avoiding These Mistakes When Hiring Commercial Cleaning Services
If you’re interested in hiring commercial cleaning services for your building, you should make your choice carefully. When evaluating options for cleaning services, make sure that you look for a company that has a great reputation, hires reliable team members, and communicates well.
Ready to hire a commercial cleaning company that you can rely on? Get in touch today to learn more about what TC Services has to offer.