CIMS Certified Commercial Janitorial Services
It’s a wise policy to ask plenty of questions about any commercial cleaning services you’re considering for the ongoing care of your facility. The answers to “Who, What, Why, Where, and How” will determine whether that company is the best fit for your particular needs.
TC Services can answer these five important questions thoroughly and without any hesitation. It’s no wonder that a growing number of customers are choosing TC Services over any other commercial cleaning service in many areas of South Carolina and beyond.
The mission statement that TC Services has adopted is clear and simple:
TC Services, LLC is a full service janitorial company dedicated to providing the people in our community with clean and sanitary medical, retail, and industrial facilities.
Let’s take a closer look at the overall philosophy and methods that TC Services employs for the benefit of their clients as well as their employees. This will help you in looking for a janitorial company near me, or a janitorial company in Greenville South Carolina.
TC Services is a private, family-owned and family-operated, commercial cleaning service company that services South Carolina and some localities beyond. They are unswervingly committed to excellent customer service, hard work, and integrity.
TC Services was founded in 2012 by the Founder and President, Jason Staiger.
Mr. Staiger became identified with a noteworthy and succinct motto — “Do what you say, and say what you mean.”
Jason Staiger had already been working hard in commercial cleaning services for a number of years when he decided it was time to branch off. It a conscious decision to incorporate a professionalism and knowledge based commercial janitorial company based in Greenville South Carolina.
Staiger felt the need to initiate a separate professional and environmental janitorial company, one which would still emphasize the value of a well-defined team.
Staiger’s uncomplicated strategies for a successful enterprise enabled his family-owned company to grow rapidly from a modest janitorial company to a highly successful business, focused on medical, industrial and retail commercial cleaning services in many areas of South Carolina.
Remarkably, Staiger was able to make the company profitable in less than three short years. TC Services has exceeded the competition surrounding them, and the company has grown steadily in carefully chosen markets by creating a fresh image of what a commercial cleaning service should embody in these challenging times.
Undergirding their practical day-to-day business practices, TC Services recognizes there are plenty of other equally important answers to the “Who are we?” question.
Besides their strong work ethic, it’s also a core value of this company:
To be God-honoring
To seek to treat others in the way they want to be treated
To remain legal, just, honest, and ethical in all dealings with employees, customers and vendors, and expecting the same of others in return.
Not only do they want TCS employees to provide professional, reliable janitorial services by implementing communication, teamwork, and integrity, but they set out to train every employee to be knowledgeable, polite, helpful. TCS wants employees to treat customers and fellow employees alike with the respect that is due them.
What are we?
TC Services is a premier full-service janitorial company specializing in a myriad of custodial services. The company operates regularly in healthcare, doctor’s offices and clinics and other medical environments, major hospital systems, retail establishments, and industrial facilities, both large and small.
Whatever your need — for nightly or daily cleaning, floor care, supply ordering and inventory, disinfecting, and other above-industry standard cleanings, even a range of exterior cleaning procedures — TCS has you fully covered.
A full range of detailed janitorial services is offered. These services include but are not limited to:
- Full-service cleaning programs
- Day and weekend porter services
- Floor care programs
- Carpet care programs
- Specialty cleaning services
- Window cleaning services
- Waste removal
- Construction cleaning
- Event cleaning services
- Pressure washing
The TC Services menu of services is comprehensive. With over 100 clients in the medical field, it’s been a consistent practice to continue enhancing their cleaning techniques to meet unique needs as they arise, using state-of-the-art technology. We prioritize meaningful partnerships with our clients, no matter what type of facility you own or manage.
In addition, we pride ourselves on our certifications that we’ve worked hard to earn — LEED certification, CIMS certifications, and our proven expertise in Green Cleaning and Sustainability. Let’s talk about these areas specifically.
LEED Certification — Perhaps you are searching for how your facility can acquire LEED points.
In order to award LEED points, you must either be LEED certified or hold a CIMS Green Building certification, with documentation to prove compliance. We can maintain all the necessary documentation needed for LEED certification, such as equipment logs, sustainable purchase logs, training logs etc. TC Services’ certifications allow them to award LEED points to you.
CIMS Green Building with Honors Certification — TC Services has been awarded the highest certifications in the industry from the International Sanitary Supply Association (ISSA), which is the leading global authority in the commercial cleaning service industry. CIMS certifications enable commercial cleaning services to remain compliant with government mandated standards, all of which has become even more crucial during the COVID-19 era.
CIMS conducts an internal review of the way commercial cleaning services operate in order to evaluate their entire organization. CIMS assessors are comprised of an independent third party, and recertification must be applied for every two years.
The five major sectors inspected by CIMS are:
- Quality systems
- Service delivery
- Human resources
- Health, safety, and environmental stewardship
- Management commitment
Complementing the CIMS certification, TC Services also has multiple managers who’ve earned RBSM designations from the BSCAI. These Registered Building Service Manager designations are awarded by the Building Service Contractors Association International (BSCAI). This designation is the most reputable designation for building service contracting management.
Green Cleaning and Sustainability
TC Services understands “green trends” and their increasingly prominent place in the commercial cleaning service industry. Our aim is to keep developing better methods of sustainability by continually bringing best practices to our programs when they evolve in the marketplace.
Whether you are pursuing LEED points or desire to simply include greener components into your facility’s janitorial services, TC Services can reduce environmental impact. TC Service’s cleaning equipment program is designed specifically for the LEED certification program, and TC Services can customize a plan to meet the criteria of the USGBC (U.S. Green Building Council) as part of pursuing LEED Certification.
Consider these other ways that TC Services can help you to meet the standards of green labeling and performance, and grow more environmentally responsible for your facility:
- The use of “Green” chemicals, and consumables such as paper and trash liners to minimize chemical use/waste and reduce the amount of packaging
- Follow the Green Sealed, EcoLogo, EPA or Green label standards
- Using microfiber technology such as microfiber dust mops, wet mops, microfiber cloths, and handheld microfiber dusting tools
- The use of cleaning equipment that meets or exceeds the standards for green cleaning of LEED certified buildings
- Green cleaning training that’s based on the “Healthy High Performance Cleaning” program which was designed to meet or exceed standards for LEED certification
- Energy conservation planning such as utilizing daytime cleaning when possible, and team cleaning in order to keep light, heating, and air conditioning needs low
- We comply with applicable laws and regulations, and work with government agencies regulating our activities, as well as with responsible citizen organizations within the communities we serve
- Promoting safe and healthy workplaces while fully advancing environmental quality of operations and the surrounding community. TC Services is committed to preventing pollution, reducing waste emissions, and to reuse, recover and recycle wherever possible.
How do we accomplish our high objectives?
Generally speaking, it’s been the primary goal of TC Services to remain at the cutting edge of the commercial cleaning service industry by incorporating this winning combination: superior product knowledge, efficient work processes, structured training and management programs, exceptional cleaning equipment, and effective (yet environmentally safe) chemicals.
But in conjunction with that aim, TCS recognizes that it’s only possible to excel when we implement good channels of information flow: regular and thorough communication between management, customers, and employees. It takes excellent management skills to implement ongoing systems of quality control and assurance.
You’ll take confidence in our use of certain Key Performance Indicators, which we put to use to measure performance. Your requested services will be completed as contracted, messages between us and our customers will be documented and responses received, our customer service will exceed your expectations, and your facilities will be consistently sanitary for the price that you’re paying.
As part of our program of quality assurance, please know that we are committed to:
- Listen and understand our customer’s specific business challenges, so that we may better serve them
- Build lasting and mutually beneficial relationships with you as our customer
- Be proactive in our approach with the customer and always operate with the customer’s best interests in mind
- Strive to address, correct, and follow up on any concerns or issues in a timely manner to ensure customer satisfaction
- Look for innovations and improvements, and then integrate those for the benefit of our customers
- Use customer surveys, which allows us to send survey requests to the appropriate contact in your facility. Responses we receive are quantified allowing us to measure the satisfaction of the responsible individuals in your facilities. Survey feedback is incorporated into our ongoing improvement plan with any deficiencies addressed in writing via a formal action plan.
One way TC Services provides high quality service is by utilizing a software known as “CleanTelligent,” to maintain strong communication with their clients. TC Services made the investment in this key piece of technology in order to provide a cloud-based customer service tracking program. This permits open and accessible client communication with the management of TC Services. CleanTelligent tracks all the cleaning work orders and collects all the data for daily inspections.
CleanTelligent is easy to use, and it’s fast and effective. Not only will you obtain quick attention for any issues that arise, but the entire history of messaging for a request can be tracked and recorded.
With CleanTelligent software, TC Services is able to track exactly what is happening and where. Any complaints are organized and distributed to those persons responsible, so that hiccups or obstacles can be immediately resolved. CleanTelligent can help to create work orders, job schedules, track supply inventory, and much more.
Customer requests can be submitted directly to TC Services from a computer, tablet, smart phone or other smart device to notify the responsible personnel. This cuts down on response time and worry. Advances in technology are eagerly implemented by TC Services for the benefit of their customers and employees.
Important thoughts related to TC Services and their valued employees:
Hiring the right people is essential for our commercial cleaning services. That’s a primary reason we operate under the principles of the Cleaning Industry Management Standard (CIMS). This ensures a customer focused execution of all of our janitorial services.
One key to a successful service program like ours is regular, proactive communication on all fronts. Communication, teamwork, and integrity are what’s expected of all TC Services employees. We establish consistent communication protocols with members of our staff and other key representatives.
This includes weekly transition meetings before cleaning services start, weekly TC Services on-site staff meetings after services start, along with monthly safety meetings and quarterly review meetings.
Employee Team Meetings give management a chance to review any areas of concern or opportunities for improvement. Equally important, this allows employees to give feedback or ask questions to help them improve in their work efficiency and effectiveness. Team meetings are also a platform to introduce any new safety or training topics.
Our team utilizes a daily/weekly work order system for tracking and reporting, too. All of the key team members have access to this system through their smartphone, which provides quick alerts of new work orders and timely communication once the work order has been closed. Reports are generated regularly to focus on areas of improvement if and when a need for improvement should occur.
Scheduled and random inspections will be performed by our quality assurance team on a regular basis. Data from these inspections is collected and this allows smart devices such as iPhone, iPad or any Android device to be utilized for data collection.
Data is summarized and allows TC Services management to measure the overall quality of the program. Our team can quickly pinpoint any areas for improvement and then develop a plan of execution.
One reason we have dependable employees is that we are committed to train and take care of our employees. TC Services offers advancement opportunities and we do not discriminate on the grounds of race, color, religion, sex, creed, national origin, disability, age, or any other status protected by applicable law.
We care about our employees in practical ways — occupationally, financially, physically, emotionally and spiritually, and we expect ethical and moral behavior in the business and personal lives of everyone who is employed by TC Services. Our employees are our greatest asset and we continue to enhance our commitment to safety by documenting and spot-checking safety procedures in facilities.
As you might expect, we let our employees know what is expected of them, through communication, training and other avenues for success, and we reward them for excellent performance by providing them with competitive wages and benefits. At the same time, we recognize the need for quality time spent with the family.
TC Services offers valued incentive plans for staff members. Initially, we planned for a 60 day incentive specifically to reward the entire service team for excellent service, focusing on zero defects, professionalism, equipment and supply usages, and overall customer satisfaction. Progress in these areas is shared with the entire staff. Additional rewards are given when a certain number of weeks of excellent performance are completed.
Areas of Key Performance Indicators (KPIs)for employees include, but are not limited to:
- Completion of a daily checklist (restrooms, common areas, etc.)
- Reduction of consumable products or supply usages
- Cost saving suggestions
- Customer surveys (feedback will identify areas and performance)
- Inspection scores, including your feedback.
- Reporting of maintenance issues and work order completion.
- Attendance and time for completion of tasks (increased productivity)
- Safety performance
- Other areas that will enhance overall programs and service to a customer’s company
- Overall transition period
Safety, related to employees, is yet another core value at TC Services. Our safety strategy and the safety programs we implement are designed to engage, educate, and encourage employees to take responsibility for their own safety and the safety of those they work closely with.
Our goal is zero accidents. Everyone is involved and trained to help identify, evaluate, communicate, correct, and prevent hazards. Employees receive safety training from videos provided by Spartan Chemical Company, and they are tested afterward to judge their understanding of the material.
All employees are trained in both the application of chemicals and the use of equipment to facilitate safe conditions. We maintain health and safety standards that are equal to or better than those which are required by law. Specifically, we implement complete compliance with OSHA, AMERA, SCDHEC and EPA requirements.
Why we do what we do
Perhaps this is the most important question of all to ask. We believe that the passion of TC Services shines through in all that you’ve read so far and that the things you’ve learned about us builds trust.
Remember the opening motto from the founder of TC Services? Jason Staiger’s admonition was “Do what you say, and say what you mean.” That’s what we strive to put into practice each day at TC Services.
Our environmentally safe products, innovative cleaning methods, and competitive pricing, coupled with an ever-expanding team, means that we are phenomenal at taking care of our valued customers. On top of that, TC Services management is second-to-none with incredible training processes.
Folks in South Carolina and beyond are excited to work with us, but you don’t need to take our word for it. Here are the kind words that the Practice Manager of an OBGYN office had to say about us recently in a letter of recommendation:
TC Services, LLC and management have been doing our cleaning services since January of 2019. The ob/gyn could not be happier with the excellent services they provide. TC Services is both competent and professional and always gets the job done. They are very responsive to our requests and the managers come by the office every few weeks and check on things personally.
Being in the healthcare industry, along with our specialty (OBGYN) it is very important that our rooms be clean at all times. TC Services LLC provides the best cleaning services I have experienced in years. I highly recommend their services to any business who wants a company that “gets the job done.”
Here’s a review from another satisfied customer:
I had concrete cleaning service via commercial high-pressure wash. The service was outstanding, prompt, and professional. The technician was attentive to detail, courteous, and skilled. The results speak for themselves. I highly recommend TC Services for any of your cleaning needs.
And one last important question —
In-depth industry knowledge, fair business practices and good pricing continue to lead us to new markets. TC Services is a large janitorial company based out of Greenville, South Carolina. The company currently operates out of one strategic location in the heart of Greenville, and our primary office support at this time is located in Greenville also.
But even if you believe you may be outside the current service area, we don’t want you to hesitate to call or email, and schedule a consultation. Let’s see what we can do for you!
Here are the main areas where we provide our janitorial cleaning services: